Customer Service is the rendering of good and services to customers before, during and after a sale or purchase. Customer Satisfaction solely depends on how the employees of an organization can adjust themselves to the personality and need of the customers per time.
A Company or organization that values good customer service will experience growth overtime. Customer service is the main pillar of profitability and growth, when your customers enjoy their first experience with your products and services, they keep coming back for more, so you don't have to keep spending so much money on advertisement overtime.
Customer service plays a very important role in any organization's ability to continue to generate income and revenue. It is always included as part of an overall approach to systematic improvement. Attitude of every Customer Service rep is everything. Greeting people with a smile or friendly hello can make a big difference with your customer, and for any customer service position, a customer service rep should develop friendly and patient attitude.
A Customer Service Representative is someone who takes the position of a Customer Support in an organization to assist customers make the right decisions in purchase as well as resolving issues encountered after purchase.
Customer Service Tech or Automated Customer Service is the use of both human capacity and modern technology to provide a more sophisticated customer support to achieve improved customer satisfaction. Many organizations have invested in both human capacity and technology to improve customer satisfaction as this is key to continous growth.
One of the major advantages of Automated Customer Service or Customer Service Technology is the increased ability to provide support service 24/7 via live kiosks, live chats, various customer relationship apps and softwares for communicating with customers as well as keeping their records, which achieves better results and far more preferrable.
In this course, you will understand everything about Customer Service and Automated Customer Service or Customer Service Technology. You will be a competent Customer Service Representative with Diploma Certificate to showcase your competence.
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